Privacy Policy

Your Privacy Matters to Us

At EZ-Works Celina Tree Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule services, or contact us. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Details about the services you are requesting
• Payment information when you hire our services
• Photos or descriptions of trees and property conditions
• Communication preferences and feedback

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and how you interact with our site. This helps us improve your experience and understand how our services are being used.

How We Use Your Information

We use the information we collect to:

• Provide you with accurate estimates and schedule services
• Communicate with you about your service requests and appointments
• Process payments and maintain billing records
• Send you service reminders and follow-up communications
• Improve our services and customer experience
• Respond to your questions and support needs
• Send you occasional updates about our services (you can opt out anytime)
• Comply with legal obligations and resolve disputes

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (such as payment processors or scheduling software)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers
• With your consent or at your direction

Any third parties we work with are required to protect your information and use it only for the specific purposes we authorize.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption for sensitive data, and limiting access to your information to authorized personnel only. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may limit some website functionality.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent for certain uses of your information

To exercise any of these rights, please contact us using the information provided below.

Retention of Information

We retain your personal information for as long as necessary to provide services to you and comply with legal obligations. Service records and payment information may be kept for several years for accounting and legal purposes. When information is no longer needed, we securely delete or anonymize it.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please reach out to us: